hp printer/Mac

[kev100253]

how can I get my printer back on my Mac after uploading Big Sur 11.5.2

[Kumar0307]

@kev100253, Welcome to the HP Support Community! I’m here to help.

Are you trying to install the printer on the Mac?

First, make sure the printer and the Mac are connected to each other on the same network. 

Download and install the HP Smart app from the App Store to print and scan.

Alternatively, you may install the printer using the AirPrint driver

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[kev100253]

I cannot get the Mac to allow me to add the HP printer. When in Printer/scanners, I click the + , but I cannot type ANYTHING!

I had Apple help and they could not do anything and I have since learned that Mac will not support a HP printer. Do you agree with this last statement? If you can disagree, I tried all the things you have said to the best of my ability(low) and am still stuck. Any thoughts are appreciated

[Kumar0307]

@kev100253

Mac supports HP printers. If you are not able to add the printer, you have to check the connectivity first. You do not have to type anything. If the printer is connected to the Mac, it will appear and you just have to add it.

• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Let me know how it goes.