hp printer

[wstoops]

My HP Envy Inspire 7955E will connect to wifi. I use Xfinity wifi. I exchange for new printer still have same thing no wifi.

[Raj_05]

Hi @wstoops,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Inspire 7955e printer is still having issues connecting to your Xfinity WiFi even after exchanging it for a new one, here are some troubleshooting steps you can try.

Check Network Settings

Restart Devices:

• Restart your printer, router, and computer to refresh the network connection.

Check WiFi Network:

• Ensure your WiFi network is functioning correctly and other devices can connect without issues.

Distance and Interference:

• Make sure the printer is within range of the WiFi router and not obstructed by walls or other electronic devices that might cause interference.

WiFi Band:

• Confirm that your printer supports the WiFi band your router is using (2.4 GHz or 5 GHz). Some printers only support 2.4 GHz.

Printer Settings

WiFi Setup on Printer:

• Use the printer’s control panel to access the WiFi setup wizard and connect to your network.
• Make sure to enter the correct WiFi password.

Network Reset:

• Reset the printer’s network settings to default and try setting up the WiFi connection again.

[Raj_05]

Router Settings

Check Router Security Settings:

• Ensure your router’s security settings (e.g., WPA2) are compatible with the printer.
• Temporarily disable the router’s firewall to see if it’s causing the issue.

Change Channel:

• Try changing the WiFi channel on your router to reduce interference.

Firmware Updates:

• Ensure both your printer and router have the latest firmware updates installed.

Xfinity Specific Steps

Guest Network:

• If you have a guest network, try connecting the printer to that network.

MAC Filtering:

• Check if MAC address filtering is enabled on your router. If so, add your printer’s MAC address to the allowed list.

Parental Controls:

• Verify if any parental control settings might be restricting the printer’s access.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support