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‎12-04-2021 01:00 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

My printer is HP Pro 8710.  My laptop is HP Envy.  I set up my printer. It is connected to the internet via wi-fi. I turned my printer off then on. Still connected to the wi-fi. I can print from my laptop.  BUT, the HP Instant Ink app on my laptop says it cannot connect to my printer. Any suggestions?

Thank you.

Category:
2 REPLIES 2

‎12-04-2021 05:39 PM

HP Recommended

@bennybirdie 

 

You need to install printers software and drivers to your machine. Please use the following link

 

            https://support.hp.com/au-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790...

 

Regards.

BH
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‎12-04-2021 09:36 PM

HP Recommended

What about the HP Deskjet 2700 series, I have downloaded all drivers listed on the page but still no help.

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