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Common problems for Connectivity Issues
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‎01-06-2021 12:57 PM

HP Recommended
Product: envy 6000
Operating System: macOS 10.12 Sierra

Hello, I can't install hp smart app on my MacBook Pro OS 10.12 Sierra. Have I just wasted my money buying this printer? I can't update my MAC either. it is almost 10 years old! There must be another way to print from my MAC? please help?! Many thanks

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8 people had the same question
2 REPLIES 2

‎01-11-2021 08:16 AM - edited ‎01-11-2021 08:20 AM

HP Recommended

Hi,

 

I had the same problem. After a bit of searching I found this link which allows you to download a print driver compatible with version OS10.12:

 

123.hp.com/setup

 

I'm not sure how it's different from the "HP Smart App" but for me it downloaded "HP Easy Start", and after following the instructions I was able to print using wifi immediately. Also it brought me to the section of HP where you can register your printer.

 

Hope this helps and works for you too!

 

Best,

Steph

 

PS. This was after I had already installed the printer and connected it to my wifi using an iPhone X, in case that matters.

1 person found this reply helpful
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‎02-04-2021 02:24 PM

HP Recommended

Hi! first of all, thanks for these informations. I've a mac OS 10.12 as well, and I tried this alternative driver you posted, but I'm having troubles when connecting mi computer to my printer, First it seems to need to connect to the setup HP wifi, in order to let mi macbook find my printer, which works, but right after that, my computer says that no settings will be done, because "it can't work offline". What should I do then? to keep my printer and my computer both connecter and online upon my wifi network? Also important: mi printer doesn't have touchscreen buttons.

I hope someone can give some feedback with this!

Thank you all!

 

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