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hp officejet j4680
Microsoft Windows 10 (64-bit)

1. when click hp solution center it goes to facebook and twitter logo vs hp solution center page

2. trying to us hp smart instead, it says device status unknow, yet cna print to unit and hp print and scan doctor says all ok

3 REPLIES 3
HP Recommended

@thunderfoot1, Welcome to HP Support Community!

 

Adobe has stopped supporting the Flash player that was required for HP Solution Center. There is no update on new software as of now.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

tried. did not work. Thanks

another solution?

HP Recommended

@thunderfoot1

 

Currently, there is no other solution.

 

Thanks for trying 🙂

TEJ1602
I am an HP Employee

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