hp2700 offline on pc

[tschlater]

O my PC, HP2700 printer shows offline. I can print from my other PC. It's on line on network.

[Kuroi_Kenshi]

Hi @tschlater,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Status

• Ensure Printer is Turned On:
  • Make sure the printer is powered on and connected to the same network as your PC.
• Verify Network Connection:
  • Check that the printer is connected to the Wi-Fi network and that there are no network connectivity issues.

2. Set Printer Online

• Change Printer Status to Online:
  • Go to Control Panel > Devices and Printers.
  • Right-click on the HP 2700 printer and select See what's printing.
  • In the printer window, select Printer from the menu bar.
  • Uncheck Use Printer Offline. This should change the status from offline to online.

3. Restart Printer and PC

• Restart Both Devices:
  • Turn off the printer and your PC. Wait for 60 seconds.
  • Turn on the printer first, ensure it connects to the network, and then turn on your PC.

4. Update Printer Driver

• Reinstall Driver:
  • Uninstall the current printer driver from your PC:
    • Go to Control Panel > Devices and Printers.
    • Right-click on the HP 2700 and select Remove device.
  • Download and install the latest printer driver from the HP Support website.
  • Follow the installation instructions and reconnect the printer to your PC.

5. Check Printer Port

• Configure Printer Port:
  • Go to Control Panel > Devices and Printers.
  • Right-click on the HP 2700 printer and select Printer properties.
  • Go to the Ports tab and ensure the port selected is correct (it should correspond to the network IP address of your printer).
  • If necessary, add the correct port by clicking Add Port, selecting Standard TCP/IP Port, and following the wizard.

6. Run Windows Troubleshooter

• Use Troubleshooter Utility:
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Printer and run the troubleshooter to detect and fix issues.
  • Follow the on-screen instructions to complete the troubleshooting process.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,