hpOfficejet4635 printer

[WindyB]

New network and router.  Printer network blue light blinking.  Went to Wizard setup, wireless on, network wireless direct on, chose new wireless network, but won't accept my router WPA/WEP ... shows all letters as lower case and router shows all CAPS .. Is that the problem?  So, how do I get printer wireless?  

[Raj_05]

Hi @WindyB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble connecting your HP OfficeJet 4635 printer to your new wireless network due to a case sensitivity issue with the Wi-Fi password. Here are some steps to help you connect your printer wirelessly.

Steps to Connect Your HP OfficeJet 4635 to Wi-Fi

Check the Wi-Fi Password:

• Ensure that you are using the correct Wi-Fi password (WPA/WEP) for your router. Remember that passwords are case-sensitive, so if your router password is in uppercase letters, you must enter it in the same case.

Reset the Network Settings on the Printer:

• Press the Home button on the printer's control panel.
• Navigate to Setup (wrench icon) > Network Setup > Restore Network Defaults.
• Confirm the reset.

Reconnect the Printer to Wi-Fi:

• Press the Home button again.
• Navigate to Setup > Network Setup > Wireless Setup Wizard.
• Select your new wireless network from the list of available networks.
• When prompted, carefully enter the Wi-Fi password exactly as it is (matching the case).

Use the HP Smart App:

• If you continue to have issues, consider using the HP Smart app available for Windows, macOS, iOS, and Android. The app can simplify the wireless setup process:
  • Download and install the HP Smart app from the respective app store.
  • Open the app and select Add Printer.
  • Follow the prompts to connect your printer to the new network.

Check for Updates:

• After successfully connecting, ensure your printer’s firmware is up to date:
  • Go to Setup > Printer Maintenance > Update the Printer.

Test the Connection:

• Print a Wireless Test Report to confirm the connection:
  • Go to Setup > Reports > Network Configuration.

Note:

• Check the Router Settings: Make sure that your router is not set to hide the SSID (network name), and that there are no MAC address filtering settings preventing the printer from connecting.
• Restart Devices: Sometimes, simply restarting your router and printer can resolve connectivity issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support