hpdeskjet 2855e

[hcorcoran]

Hi there! I have a deskjet 2855e that I'm struggling to conntect to wifi. I downloaded the apps but when I hit search for printers, my printer does not come up. Thank you!

[VikramTheGreat]

Hi @hcorcoran,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing your issue with the HP DeskJet 2855e. If your printer isn’t showing up in the HP Smart app during Wi-Fi setup, here are the steps to resolve it:

Fix: HP DeskJet 2855e Not Found During Wi-Fi Setup

1. Restore Wi-Fi Setup Mode

This puts the printer in a discoverable state for 2 hours.

• For printers without a touchscreen:
  • Press and hold the Wireless button and the Cancel button together for 5 seconds until the wireless light starts blinking.

2. Check Your Network

• Ensure your phone or PC is connected to your home Wi-Fi (not a guest or public network).
• Do not connect to the printer’s temporary Wi-Fi signal (e.g., DIRECT-xx-HP...).

3. Enable Required Settings

• Wi-Fi: Must be turned on.
• Bluetooth: Required for the HP Smart app to detect the printer.
• Location Services (on mobile): Must be enabled for the app to find nearby printers.

4. Move Devices Closer

• Keep your printer and phone/computer within 8 meters (26 feet) of your router.

5. Restart Everything

• Restart your printer, router, and device to clear any connection issues.

If you still have trouble, please use the guide for more help: HP printer not found by the HP app or operating system | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat