i can not find the hp email on my smart tank 795, web servic... - HP Support Community

Wfawzi · ‎12-27-2025

i can not find the hp email on my smart tank 795, web services enabled, i tried everything possible following the setup guide, and at webservices when it goes to printing NOthing Happened

Hawks_Eye · ‎12-30-2025

Hi @Wfawzi

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it is when Web Services are enabled but the printer does not display or print the HP ePrint information page. You’ve already taken the right steps by following the setup guide, so let’s go through a structured approach to help uncover the missing HP email address:

Steps to Retrieve HP ePrint Email on Smart Tank 795

Confirm Web Services Status

On the printer control panel, tap Setup → Web Services Setup.
Ensure Web Services shows as Enabled. If disabled, turn it on.

Print the Web Services Information Page

On the control panel, go to Setup → Web Services Setup → Print Info Page.
This page should list the printer’s HP ePrint email address.
If nothing prints, proceed to the next step.

Access Embedded Web Server (EWS)

Find the printer’s IP address by tapping the Wireless icon on the control panel.
On your Windows PC, open a browser and type the IP address (for example, http://192.168.1.25).
In the EWS, go to Web Services → Setup → Print Info Page.
This often succeeds when the control panel option does not respond.

Check Internet Connectivity

Make sure the printer is connected to a stable network with internet access.
If using Ethernet or Wi-Fi, confirm the connection by printing a Network Configuration Page from the control panel.

Update Firmware

Visit the support page for your model:
HP Smart Tank 795 Drivers and Downloads
Download and install the latest firmware update. This ensures Web Services function correctly.

Re-enable Web Services

If the Info Page still does not print, disable Web Services, restart the printer, and then re-enable them.
After re-enabling, try printing the Info Page again.

Once the Info Page prints successfully, it will display the unique HP ePrint email address assigned to your Smart Tank 795. That address is what you’ll use to send documents directly to the printer via email.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I am an HP Employee.

Wfawzi · ‎12-30-2025

thankyou very much,

BUT when I choose "Print info page" the computer wait for few minutes then nothing happen, please note I live in Iraq, also I did change my default printer to PDF printer.

also nothing happened.

I will try to update the firmware, although it also said we are up to date.

thanks agin

Hawks_Eye · ‎12-31-2025

You are welcome @Wfawzi

Thank you for sharing these details. I understand how frustrating it can be when selecting “Print Info Page” results in no action, especially after you’ve already tried changing the default printer and confirmed the firmware is up to date. I appreciate the steps you’ve taken so far.

Let’s try a few troubleshooting steps to get the printer responding:

1. Check Printer Connection

Ensure the printer is powered on and connected to your network or PC.
If using Wi-Fi, confirm the printer shows a strong signal on its control panel.
If using USB, try a different port and cable.

2. Restart Printer and PC

Turn off the printer and unplug it for 60 seconds.
Restart your computer.
Plug the printer back in and power it on.

3. Verify Printer Status in Windows

On your PC, go to Control Panel > Devices and Printers.
Make sure your HP printer is listed and set as default (not the PDF printer).
If it shows “Offline,” right-click and select Use Printer Online.

4. Use HP’s Diagnose & Fix Tool (Windows)

Install or Open HP Smart

Download from the Microsoft Store.
Launch the app and sign in with your HP account if prompted.

Access Diagnose & Fix

Select your printer from the home screen.
Click Printer Settings.
Scroll to Diagnose & Fix.
Click Start and let it run a full scan.

It will automatically detect and resolve common issues like scanning failures, connection drops, and driver conflicts.

5. Update HP App

If you’re printing from the HP App, ensure it’s the latest version. Sometimes missing or unresponsive options are fixed after updating.

6. Try Printing a Test Page from Windows

Go to Devices and Printers, right-click your printer, and select Printer Properties.
Click Print Test Page to check if the printer responds.

If the printer still doesn’t print the info page, it could be a communication issue between the app and the printer. These steps usually resolve it.

Would you like me to also share steps for resetting the printer settings to default? Or should I focus on network troubleshooting for better connectivity?