i have added a new router but on my settings the old ip address is still showing and its stopped me

[davkev99]

i have had to add a new router but the old one is also showing and i cant print documents can anyone give me a help with is?

one minute it works then after restart it doesn't it will not print its driving me made tried calling help but my service contract

has ended so i was told by engineers department .

[davkev99]

forgot to say this has been happening now for a week .

sometimes it works then the next time its gone to sleep and its almost impossible to wake it up, but then its suddenly starts to print or i have a list of failed prints which it can't identify until i delete them, the its gets the details as it deletes them.

i just need to know how to remove the old ip address so it only finds the right one and returns to printing every time.

[Max3Aj]

Hi @davkev99,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Smart Tank Plus 570 is struggling with the transition to your new router, likely due to outdated network settings. Here’s how to fix it.

Remove Old IP Address and Reconnect to New Router

Reset Network Settings on the Printer

• On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds.
• This will restore the network settings to default.

Reconnect to the New Router

• On the printer, press the Wi-Fi button until it starts flashing.
• On your computer or phone, open the HP Smart app.
• Select "Add Printer", then follow the prompts to connect it to the new Wi-Fi network.

Update the IP Address on Your Computer

Once the printer is connected to your new router, you need to ensure your computer is looking at the correct new IP address.

Find the Printer’s New IP Address:

• Print a network configuration page by pressing the Information (i) button on the printer.
• Look for the IPv4 address under Wi-Fi settings.

Update Printer Settings in Windows:

• Open Control Panel > Devices and Printers.
• Right-click on your HP Smart Tank Plus 570 and select Printer Properties.
• Go to the Ports tab, click on Add Port, and select Standard TCP/IP Port.
• Enter the new IP address and save the settings.

Set Static IP (Optional, Prevents Future Issues)

If your printer's IP address keeps changing, set a static IP:

1. Open a web browser and type the new IP address of your printer.
2. Go to Network > Wireless > IPv4 settings.
3. Choose Manual IP and enter the details from your network configuration page.
4. Save the settings.

[Max3Aj]

Remove the Old Printer Entry

• In Control Panel > Devices and Printers, if you see two instances of your printer, remove the one that has the old IP by right-clicking and selecting Remove Device.

After these steps, your printer should consistently connect and print without issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support