iOS 17 doesn’t recognize my Samsung printer

[Jihad_Asaad]

Hello everyone,

I used to connect to my Samsung Xpress SL-M2885FW printer using AirPrint from my iPhone (iOS 16 & earlier).

Once I have updated to iOS 17, my iPhone is unable to recognize the printer!

Samsung mobile application (Mobile Print) still detects the printer, but when I want to print a document directly it keeps showing (No Printer Selected).

I updated to the latest firmware available on HP website (2020), restarted my iPhone, the printer & the WiFi modem but non has solved the problem!

My MacBook, Windows laptop & an iPhone holding iOS 16 all work fine & recognize the printer normally.

Any ideas to solve this frustrating issue?

Thank you in advance 

[Irfan_06]

Hi @Jihad_Asaad,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that is not working from your iPhone.

Remove the printer from your iPhone and restart the device.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Jihad_Asaad]

Thank you sir for the response, but if you read my complaint well you will find that I have already done what you suggest with many other trials but nothing helped!

I read in many forums that many people all around the world are facing the same issue after iOS 17 update!

Many manufacturers updated the firmware of their printers to become compatible with AirPrint, so I think the solution of my ( and many others) problem is a firmware update from your side

thank you

[Irfan_06]

Hi @Jihad_Asaad,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[JJDiablo]

Same problem. I have done all of the steps to my software , hardware , updated firmware, WiFi etc. It simply is no longer found via AirPrint. MacBook and IMac have no problems just IPhone 14 / AirPrint. Apple tells me it’s on the hardware (Samsung/HP) end & that fix will need to come via Hp. HELP !