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‎12-19-2021 06:34 PM

HP Recommended
Product: 9015e
Operating System: Microsoft Windows 11

HP Smart is installed using the computer method.  The printer shows up on my computer and the printer's  blue light is on indicating it is with wi fi. However, documents don't print. The computer screen from the printer says document is printing, but the screen on the printer says installation incomplete not connected to the internet.  Now, the screen also says blue tooth energy low. I have been through the HP smart start set up multiple times and see no direction about other steps to complete installation.  Help!!!

Category:
2 REPLIES 2

‎12-20-2021 06:55 AM

HP Recommended

I don’t know how many of you guys at contact and now keep giving me the runaround I’m really having trouble with this printer trying to connect it on the Wi-Fi the abs keep giving me the runaround and I just wanted to work I really do hope you can help me please and then if you need any other information it’s highlighted like I can’t click on it so if I could provide you any other information that you need through here please let me know

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‎12-21-2021 06:42 AM

HP Recommended

@Hankv1, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print from the computer wirelessly. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing. Do not use any HP apps, open File > print.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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