internet network connection to wireless printer

[dpd372]

I moved my HP Laser Jet Pro M15w wireless printer to a new location with a different internet connection and I can not get the printer to find the new internet. I have tried all of the suggestions including trying to connect via a USB cable and nothing is working.  I have very little computer knowledge and am sure that I am doing something wrong.

[Betty0610]

@dpd372

Welcome to the HP Support Community.

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Obtain the IP address of the printer by clicking on the Wireless icon on the printer 

1. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box 

2. Check the second box that says Send only > 10 pings 

3. Click on ping > Check the results at the end if any packets are lost. 

Note: There should be 0% packet loss 

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Thanks!

Have a great day!