• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-01-2025 05:05 PM

HP Recommended

Please let me know if a company named "geek care "a legitimate support for HP printers? i called HP to say my printer was not working please help and it ended up being a malware removal company...how did this happen?

Reply
1 REPLY 1

‎12-01-2025 08:14 PM

HP Recommended

@Ugh_IhateTech,

 

Welcome to our HP Community forum!

 

No —I'm afraid that "Geek Care" is not an official HP support provider.  HP does not outsource consumer printer support to third-party "malware removal" companies.

 

What likely happened:


You probably searched online and clicked a fake HP support ad or website. Scammers run ads that appear as "HP Support" but route callers to paid third-party services.

 

What you should do immediately:

 

  1. Stop sharing information with "Geek Care" and cancel any charges.

  2. Run a malware scan, since they may have requested remote access.

  3. Bookmark HP’s real support page:

  4. If remote access was granted, change passwords for email, banking, and HP accounts.

 

How to avoid this in the future:


Always type support.hp.com directly into the browser -do not, I repeat: DO NOT rely on Google/Bing ads etc. for support phone numbers.

 

Kind Regards,

 

NonSequitur777


Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.