issue adding printer to HP smart app

[texasyabo]

Hi! we recently moved and I’m having issues setting up our printer on new wifi. I tried to do it via the HP smart app but can’t find the printer via wifi so I set up the printer via the app on computer and can now print via laptop and printer shows wifi connection but when i open the hp smart app on iphone i can’t find the printer - any suggestions on how to connect it?

[Anand_Andy]

Hi @texasyabo,

Welcome to the HP Support Community

I understand you are facing an issue in adding your HP Neverstop Laser MFP 1202w on HP Smart. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Could you please help me with the iPhone model number and the iOS version on your device?
• Do you get any specific error messages when you try adding it using HP Smart?

While you respond to that, please try the below steps to resolve the issue.

Remove HP Smart App from your phone;

1. Touch and hold the app.
2. Tap Remove App .
   
3. Tap Delete App, then tap Delete to confirm.

• Once the app is removed, go ahead and Update the software on iOS
• Restart your phone and then install the HP Smart app ( Reference Document )
• Once the app is installed try to add the printer and try printing.

If the issue persists, then update the printer firmware and try adding the print on your iOS device again.

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

You may also try using the Apple AirPrint feature to print.

Print with AirPrint

1. Open the app that you want to print from.
2. To find the print option, tap the app’s share icon  or  or tap  .
3. Scroll down and tap or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
4. Tap Select Printer and choose an AirPrint-enabled printer. 
5. Choose the number of copies or other options, like which pages you want to print.
6. Tap Print in the upper-right corner.

Hope this helps! Keep me posted. 

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