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‎01-22-2025 09:56 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

when i bought the printer it works good but when i updated last time .it loading then shows  checking the printer .please wait then shut down..

Category:
1 REPLY 1

‎01-24-2025 11:09 AM

HP Recommended

Hi @Jasmeet3,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The issue you're experiencing with your HP OfficeJet Pro 8035 All-in-One Printer shutting down after showing "Checking the printer. Please wait" is likely caused by a firmware or software update issue. Here’s how you can troubleshoot it.

 

Perform a Hard Reset

  1. Disconnect the printer from the power source while it’s on.
  2. Wait for 60 seconds.
  3. Plug the printer back into the wall outlet (avoid using a power strip or surge protector).
  4. Turn the printer back on and see if the issue persists.

Check for Firmware Recovery Options

If the printer updated incorrectly, you may need to perform a firmware recovery:

  1. Download the HP Firmware Update Utility:
    • Go to HP Customer Support.
    • Search for your printer model and navigate to the "Software and Drivers" section.
    • Download the firmware update tool compatible with your operating system.
  2. Connect your printer to your computer using a USB cable if it's not detected automatically.
  3. Follow the on-screen instructions to reinstall the firmware.

Reset to Factory Defaults

  1. Turn off the printer.
  2. Turn it back on and access the Setup Menu.
  3. Navigate to Printer Maintenance > Restore Factory Settings (this may vary slightly based on your printer model).
  4. Confirm the reset.

Reinstall Printer Software

  1. Uninstall the current printer software from your computer.
  2. Re-download the latest printer software from the HP website and reinstall it.

Check for Updates via HP Smart App

  1. Open the HP Smart App on your computer or mobile device.
  2. Ensure the app is connected to your printer.
  3. Check for firmware or software updates and apply them.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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