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‎12-01-2021 09:11 AM

HP Recommended
Product: envy 6455e
Operating System: macOS 10.15 Catalina

everyday i have to turn my printed off and back on to reconnect to my computer. the smart app will say connected then after a few hours it will disconnect again while in idle. same happens on my phone so i know its the printer itself, i have had this problem in the past with my older HP printer and thought with the upgrade it would stop

 

PLEASE HELP

Category:
1 REPLY 1

‎12-04-2021 10:50 AM

HP Recommended

@solaraaron

 

Welcome to the HP support community.

 

Are you getting any error messages?

Sandytechy20
I am an HP Employee

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