locked out of my own personal printer that I bought and set up.

[newt7]

I have tried for over four hours with HP and I can get no help at all.  I changed internet providers and cannot reset the wifi.  it says that feature has been locked by the person who set it up.  it is my personal printer in my house that I bought.  I set it up and did not lock anything.  I am so angry.  HP has been no help at all.  I need to print 

[Rainbow23]

Hi @newt7,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP OfficeJet Pro 8025e All-In-One Printer after changing internet service provider.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[newt7]

That was no help at all.  This was an additional waste of time.  No one can tell me how to unlock the code to get into the printer when I never set one.  I cannot do anything without that code or log in.  so if you did not understand that I am sorry.  I am just so angry with HP.  if I see the message in the scree one more time that it has been locked by the person who set it up I am just going to have to get a new printer.  HP customer service is crap.  round and round in circles and not one person has helped.  it is truly unreal.  I will never buy an HP anything again.  I could not even sell the stupid thing because if I can't get in as the owner and purchaser... how the heck can someone else.  I wish I could sue HP and also bill them for all the time I have spent on this and other issues.  

[newt7]

I am also offended at the fact that you did not even read what I wrote.  you must be an HP employee because the do not read. 

[Rainbow23]

Hi @newt7,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!