• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-22-2022 10:40 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

Printer was connected to Google Mesh Nest yesterday and printing.  Cancelled Print job due to excess pages.  Printed next job but printer was no longer connected to Google Mesh Nest (GMN), primary node.  Tried to reconnect using Wireless Connection Wizard.  No GO!  Due to urgency, connected via USB and completed urgent job.  Today, tried reconnecting to GMN and printer will not connect.  Connected to Verizon hotspot and it prints, but that is temporary solution.  Tried connecting to GMN again.  No GO!.  Connected through Hotspot to printer to check settings (192.168.1.7)-all look normal.  Tried to run Network Connection Wizard through PC browser as menu allowed.  Connection failed and now printer is locked and I can't access Wireless Printer Wizard or printer Reset function from printer front panel.  I need to UNLOCK the printer so I can continue troubleshooting the failure to connect to GMN.

Before locking printer, I had restarted the GMN many times, and had used printer menu to reset to factory settings two times as well as reset network settings.  No combination of resets allowed printer to reconnect to GMN.  I am at a loss to recover my Printer function (UN-Lock it) or to reconnect to GMN that it was connected to!  GMN connects to Comcast via cable to modem.  GMN is 15 feet from printer. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.