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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-25-2021 11:41 AM

HP Recommended
Product: MFP M227fdw
Operating System: macOS 10.14 Mojave

I don't have the admin password to this printer; I don't think I even knew it had one until it started asking me for it. Can still print via USB but can't do anything with wifi.

 

Please help me re-set it, thanks.

Category:
1 REPLY 1

‎03-30-2021 03:23 AM

HP Recommended

@AliceB, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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