mobile printing

[Houlio]

when I print from my hp 2720e from my phone the print or picture is all large fonts .?

[Kuroi_Kenshi]

Hi @Houlio,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these Steps to Correct Formatting Issues:

Use the HP Smart App:

• Download the HP Smart app from the Google Play Store or Apple App Store.
• Ensure the app is up-to-date.
• Use the app to print documents and photos to ensure proper formatting.

Check Print Settings:

• When printing from your mobile device, check the print settings.
• Ensure you select the proper paper size and print quality settings.
• Verify that scaling settings are set appropriately (e.g., fit to page).

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Use PDF Format:

• If possible, convert the document or image to a PDF format before printing. PDF files often retain formatting better than other formats.
• Use the HP Smart app or another PDF viewer app on your mobile phone to print the PDF.

Printer Preferences via Embedded Web Server (EWS):

• Obtain the printer’s IP address by printing a network configuration page from the printer’s control panel.
• Open a web browser on your computer or mobile device and type in the printer’s IP address to open the Embedded Web Server (EWS).
• Check and adjust any printer settings related to paper size, scaling, and formatting.

Check Document and Image Resolution:

• Ensure the document or image resolution matches the printer’s capabilities.
• Higher resolution images may print better with proper font sizes.

Common Tips:

• Always preview the print before executing it to catch any formatting issues.
• Ensure your mobile device’s operating system is compatible with the HP printer and has the latest updates installed.
• Verify that you are using the right paper size and type for your print jobs.

Implementing these steps should help ensure that your documents and images are properly formatted when printing from your HP DeskJet 2720e using your mobile device.

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Best regards,