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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
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‎02-14-2023 12:36 PM

HP Recommended
Product: HP DeskJet 2652 All-in-One Printer

Hi I had to change my wifi to 5G and now I cannot get my wifi HP printer to connect to it HELP!!!

and yes I have tried unplugging it and rebutting my wifi as well and nothing but wifi button on the printer just keeps blinking, BUT I can use my phone to print.....WTH!!! 

 

Thanks in advance 

Lee-g

Category:
1 person had the same question
1 REPLY 1

‎02-25-2023 05:08 AM

HP Recommended

Hi @Lee-g,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

The printers will not work on the 5ghz network. You need to change the network to 2.4 GHz for the printer to work.

 

Meanwhile, you can perform the steps from this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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