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HP Recommended
Microsoft Windows 10 (64-bit)

my hp officejet 6500A plus wireless printer does not recognize My T-Mobile router.

1 REPLY 1
HP Recommended

@Lucrecio 

 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

 

This is an older printer -- it does support Wireless, Ethernet Wired, and USB cable connections.

 

 Printer Specifications for the HP Officejet 6500A e-All-in-One Printer Series

 

 

The printer does not support 5GHz.

 

Your (new) router must be configured to broadcast the support the 2.4GHz frequency (in addition to the 5GHz frequency).

 

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

If your router supports it,

Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

Connect the printer to the SSID network on the frequency / band you want it to use.

 

In general,

  • 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
  • 5GHz is faster

 

References / Resources

 

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16SSID_Dual_Band_Example_16

 

User Guide

 

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Officejet 6500A e-All-in-One Printer series - E710 

 

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.