my hp printer goes off line. I waste a lot of time getting it set up again.

[Vera110]

Just stops printing'  "Printer off-line" Wireless

[A_Gayathri]

Hi @Vera110 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2755e printer keeps going offline on a wireless connection, there are several steps you can take to troubleshoot and resolve the issue. Here's a step-by-step guide:

Check Printer Connection:

• Ensure that the printer is turned on and connected to the same Wi-Fi network as your Windows 11 computer.
• Verify that the wireless signal is strong and stable.

Printer Status:

• On your Windows 11 computer, open the Settings app.
• Go to "Devices" and then "Printers & scanners."
• Locate your HP DeskJet 2755e printer in the list. If it shows as offline, select it, and click on "Open queue." Check if there are any pending print jobs.

Restart Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on. This can help refresh the connection.

Restart Computer:

• Restart your Windows 11 computer. This can also help refresh the connection between the computer and the printer.

Printer Troubleshooter:

• Open the Settings app on your computer.
• Go to "Update & Security" and then "Troubleshoot."
• Run the printer troubleshooter and follow the on-screen instructions.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP website.

Check for Windows Updates:

• Make sure your Windows 11 operating system is up-to-date. Updates can include improvements and fixes that may resolve connectivity issues.

Check Power Saving Settings:

• Some printers may go into a power-saving mode, causing them to go offline. Check the printer's power-saving settings and adjust them if necessary.

IP Address Configuration:

• Ensure that your printer has a static IP address instead of a dynamic one. This can help in maintaining a consistent connection.

Firewall/Antivirus Settings:

• Check your firewall or antivirus software settings to make sure they are not blocking the printer communication.
• Reinstall Printer:
• If none of the above steps work, try removing and reinstalling the printer driver on your Windows 11 computer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Vera110 , 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support