my hpenvy6000 printer keeps going offline A windows tech¡¡nician after 2 hours can get it back onli

[susieh3]

my envy 6000 printer keeps going offline .  On 4 seperate ocassions Windos help have managed to get it back online taking 2 hours or more but next morningit is offline again  they cannot solve the problen permanatly

[zoey7886]

@susieh3, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP ENVY 6030e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 6030e All-in-One Printer keeps going offline, follow the steps below to troubleshoot and resolve the issue:

Check for Error Messages:

• Look for any error messages on the printer display and resolve them.

Restart Printer and Computer:

• Turn the printer off and then back on.
• Restart your computer to refresh the connections.

Verify Wireless Connection:

• Ensure your printer is connected to the same wireless network as your computer.
• To verify the wireless connection, check the wireless icon on the printer display. If the icon is colored, the wireless connection is active.

Set Printer as Default:

• Go to Devices and Printers in Windows settings.
• Right-click your printer and select Set as Default Printer.

Restart Print Spooler:

• Open the Control Panel.
• Navigate to System and Security > Administrative Tools > Services.
• Find Print Spooler, right-click it, and select Restart.

Clear Print Queue:

• Open Devices and Printers.
• Double-click your printer icon to open the print queue.
• Click Cancel all documents.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,