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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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my printer doesn't print, it is connected to wi-fi. status is installed. but stiil doesn't print

HP Recommended
Microsoft Windows 10 (64-bit)

hp laserjet MFP m28

does not print

connected to wi-fi

status installed

still doesn't print from laptop

I can send print from the phone.

i have lots to print from uni work and struggle

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Zhami,


I'd like to help!


To assist better -


Are you able to make copies using the printer?

What is the status of the wireless light on the printer, steady or blinking?

I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Is the printer connected to home or public netowrk ?


Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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