my printer is often offline, i did all measures on the support forum but still not online

[emilion]

my printer is often offline, i did all measures on the support forum but still not online

[Raj_05]

Hi @emilion,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is frequently offline despite trying various troubleshooting steps, here are a few additional measures you can take.

Check the Connection:

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• If it's a wired connection, check the USB or Ethernet cable for damage.

Restart Devices:

• Power off your printer, router, and computer. Wait a minute, then power them back on.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed. Visit the HP website to download and install any updates.

Set Printer as Default:

• On your computer, go to Control Panel > Devices and Printers, right-click on your printer, and select "Set as default printer."

Disable Offline Mode:

• Go to Devices and Printers, right-click your printer, select "See what's printing," then go to the "Printer" menu and ensure "Use Printer Offline" is unchecked.

Check Firewall/Security Software:

• Sometimes, firewall or security software can block printer communication. Temporarily disable them to see if it resolves the issue.

Reinstall the Printer:

• Remove the printer from your devices and reinstall it. Use the HP Smart app or HP Print and Scan Doctor for a guided setup.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support