my printer shows question mark and does not go away

[lucy1111]

hp pro 8020 series shows question mark and does not work

[A_Gayathri]

Hi @lucy1111,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8020 All-in-One Printer series displays a question mark, it typically indicates a communication error or an issue with recognizing the installed cartridges. Here are some steps you can try to resolve this issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

2. Check the Cartridges

• Open the printer's access door and check if the cartridges are correctly installed.
• Remove each cartridge and reinstall it to ensure it's seated properly.
• Make sure you are using genuine HP cartridges compatible with your printer.

3. Clean the Cartridges and Contacts

• Turn off the printer and unplug it from the power source.
• Remove the cartridges from the printer.
• Using a lint-free cloth, gently clean the copper-colored contacts on the cartridges and inside the printer.
• Reinstall the cartridges and close the access door.

4. Update Printer Firmware Update the firmware on an HP printer

• Go to the HP support website and check if there is a firmware update available for your printer model.
• Download and install the update following the provided instructions.

5. Reset the Printer

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds, then plug the power cord back into the wall outlet and the printer.
• Turn the printer back on and check if the issue is resolved.

6. Perform a Factory Reset

• On the printer’s control panel, navigate to Setup or Settings.
• Select Printer Maintenance or Tools.
• Choose Restore or Restore Defaults and follow the on-screen instructions.

Refer to this document: HP OfficeJet Pro 8020 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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