my wireless connection stopped working

[steveTerp]

the wi-fi connection stopped.

[Max3Aj]

@steveTerp, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet 6962 printer's Wi-Fi connection has stopped working, here are some steps to help you restore wireless connectivity:

Restart Devices

• Power off your printer, router, and computer/mobile device.
• Wait 30 seconds, then power them back on.
• This refreshes network settings and clears temporary glitches.

Check Wi-Fi Signal

• Ensure your printer is within range of the Wi-Fi router.
• Avoid placing it near metal objects or microwaves that may interfere with signal.

Reconnect the Printer to Wi-Fi

Use the printer’s control panel:

• Tap Wireless icon or go to Settings > Network Setup > Wireless Settings.
• Select Wireless Setup Wizard.
• Choose your Wi-Fi network and enter the password.

Assign a Static IP (Optional)

Sometimes assigning a static IP helps maintain a stable connection:

• Access your printer’s IP address via the control panel.
• Log into your router and assign that IP as static.
• You can also set it manually via Settings > Network Setup > Advanced Settings > IP Settings.

Update Printer Firmware

Outdated firmware can cause connectivity issues:

• Visit HP Software & Driver Downloads.
• Enter your printer model (OfficeJet 6962) and install the latest firmware.

Still Not Working?

Try a network reset:

• On the printer, go to Settings > Network Settings > Restore Network Defaults.
• Reconnect using the Wireless Setup Wizard again. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support