n trying to print, get message: Cannot print. Connect printer to update HP Instant Ink Status.

[Doug606]

Stated error message "Cannot print. Connect printer to update HP Instant Ink status.  Options to push are: Connect and OK.  I have pushed both and the result is the printer goes back to its "wait" position.  Nothing otherwise happens.  I would sure like to talk to a real person to get input on what I should do.  I have a feeling the answer is simple, but having to go through all this typing communication is just wasting time.

[Kumar0307]

@Doug606, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Let s try these steps:

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Doug606]

I tried the suggestions.  Still doesn't work.

[Kumar0307]

@Doug606

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.