need to reconfigure printer to work with enterprise authentication

[denise980]

how do I reconfigure the printer to work with enterprise level authentication.  Trying to make a wireless connection

[Sneha_01]

Hi @denise980 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reconfigure your printer to work with enterprise-level authentication and enable it to connect wirelessly, there are a few steps to follow. Enterprise authentication usually involves network security protocols like WPA2-Enterprise, EAP, or other security mechanisms, depending on your organization's setup.

General Steps for Configuring Printer with Enterprise Authentication:

Since specific instructions may vary depending on your printer model (HP, Canon, Epson, etc.), I'll provide general guidelines for most printers:

1. Access Printer’s Control Panel or Web Interface

• For many modern printers, you can access settings through a web-based interface.
• Find the IP address of your printer:
  • On the printer’s control panel, print a network configuration page (this is often done through the network settings menu, usually listed under "Network" or "Wireless").
  • The configuration page will show you the printer’s IP address.

2. Login to Printer Web Interface (if applicable)

• Open a web browser and enter the printer’s IP address in the address bar.
• Login with the admin credentials (you may need to refer to the printer's user manual for the default admin login credentials if they’ve never been changed).

3. Configure Wireless Settings

• Once logged in to the printer’s web interface, look for Wireless or Network Settings.
• Select Wireless Setup or Wi-Fi Setup.
• If you're connecting to a Wi-Fi network with enterprise authentication, you will need to select the appropriate network and choose WPA2-Enterprise or a similar security protocol from the security type dropdown.

4. Set Up Enterprise Authentication (WPA2-Enterprise/EAP)

If your organization uses WPA2-Enterprise with EAP (Extensible Authentication Protocol), follow these steps:

• Choose the network type as WPA2-Enterprise (or WPA3-Enterprise if applicable).
• EAP Method: You'll be asked to specify the EAP method (this could be EAP-TLS, EAP-PEAP, or others depending on your network configuration).
• Authentication Server: You may need to input the address of the RADIUS server (authentication server) used in your organization’s network.
• Credentials: You will likely need to enter your username and password for network access.
  • Username: Typically provided by your IT department.
  • Password/Certificate: In some cases, enterprise networks use digital certificates instead of passwords. If so, you may need to upload the certificate in this section.

I hope this helps.

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