network connection - how to....

[martin069]

Hi guys,

how do I connect my printer to the network? I don t get it. I installed the HP software and the printer but fail to connect to the network.  

My laptop is regocnizing the printer and is asking for the network key when trying to connect. Where do I find the network key? 

[A_Gayathri]

Hi @martin069,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

May I know the operating system windows or Mac OS?

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click on the bottom right to say “Thanks” for helping!

[martin069]

Hi Gaya, thanx for helping out.

I'm using a HP DeskJet 3700, FPU 39V86-64005 and Windows.

[A_Gayathri]

Hi @martin069, 

Thank you for your reply, I will be glad to help you.

I understand you are trying to connect your HP DeskJet 3700 All-in-One Printer to a network, follow these steps:

Step 1: Gather the Necessary Information

Before starting, make sure you have:

1. The SSID (name) of your wireless network.
2. The network password (network key or WPA/WEP key).

Step 2: Connect the Printer to the Wireless Network

You can connect your printer to the network using either the HP Smart app or the WPS (Wi-Fi Protected Setup) method.

Using the HP Smart App:

Download and Install HP Smart:

• Go to the App Store (iOS) or Google Play Store (Android) and download the HP Smart app.
• For Windows or Mac, download the HP Smart software from the HP printer setup (HP Smart app) | HP® Support.

Connect the Printer to the Network:

• Open the HP Smart app.
• Turn on your printer and make sure it’s in a ready state.
• In the app, click on the “+” sign to add a new printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network. The app will prompt you to select your network and enter the network password (network key).

Using WPS (Wi-Fi Protected Setup):

Initiate WPS Mode on Your Printer:

• Press the Wireless button on the printer until the light starts blinking. This puts the printer into WPS mode.

Press the WPS Button on Your Router:

• Within 2 minutes, press the WPS button on your router. The printer will connect to your wireless network automatically.

Step 3: Complete the Setup

Install Printer Software:

• If you haven’t already, download and install the printer software from the Software and Drivers for

HP DeskJet 3700 All-in-One Printer series Software and Drivers for HP DeskJet 3700 All-in-One Printer series.

• Follow the on-screen instructions to complete the installation.

Print a Test Page:

• Print a test page to ensure the printer is connected to the network and functioning correctly.

Troubleshooting Tips

• Ensure the Printer is Close to the Router: Keep your printer within a reasonable range of your router to ensure a strong signal.
• Restart Devices: Restart your printer, router, and computer if you encounter any issues.
• Check Network Settings: Make sure your network settings are correct and that you’re using the right network key.

If your laptop is asking for a network key when connecting the printer, it means you need to enter your Wi-Fi network password. This is typically found on the router itself or provided by your internet service provider.

Refer to this document: HP DeskJet 3700 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.