network security key error i cant not resolve

[pleasehelp54]

HP Envy 6455e, network security key error

[Kuroi_Kenshi]

Hi @pleasehelp54,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Network Security Key:

• Ensure that you are entering the correct network security key (Wi-Fi password). Check uppercase and lowercase characters, as they are case-sensitive.

Reset Network Settings on Printer:

• On the printer's control panel, navigate to the network settings.
• Reset or restore network settings to default to ensure there are no incorrect configurations.

Use Wireless Setup Wizard:

• Use the Wireless Setup Wizard on your printer to reconnect to the network. Access it from the control panel:
  • Touch the Wireless icon.
  • Select Settings and then choose Wireless Setup Wizard.
  • Select your network and enter the correct security key.

Check Router Settings:

• Ensure that your router is functioning correctly and is not restricting new device connections.
• Verify that MAC address filtering is not enabled, or add your printer’s MAC address to the allowed list.

Move Printer Closer to Router:

• Place the printer closer to the router to ensure a strong wireless signal and avoid connectivity issues.

Restart Devices:

• Restart both your printer and the router. Power cycling helps to clear temporary glitches.

Update Printer Firmware:

• Ensure your printer's firmware is up-to-date to avoid compatibility issues. You can check for updates via the HP Smart app or the printer settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,