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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎07-21-2021 03:08 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (32-bit)

HP 8020E - Fresh out of box from Costco - wireless light never comes on and printer is not discoverable.  Is there any recourse other than return to Costco?

Category:
1 REPLY 1

‎07-24-2021 12:26 PM

HP Recommended

@Lois12

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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