• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-18-2022 01:47 PM - edited ‎01-18-2022 01:49 PM

HP Recommended
Operating System: Microsoft Windows 11

New computer with windows 11, print function is fine but unable to scan. Deskjet 3050J. Message on printer says computer not found? Any help would be appreciated

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2022 03:42 PM

HP Recommended

@jacrye 

 

Please download and install then use HP Scan Extended to scan:


                     https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-18-2022 03:42 PM

HP Recommended

@jacrye 

 

Please download and install then use HP Scan Extended to scan:


                     https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.