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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎01-19-2021 09:02 AM

HP Recommended
Product: hp 3830

So, my wireless printer has worked perfectly for 2 + years. All of a sudden it is not finding the wireless network associated. We have tried everything, as troubleshooting suggest. Unplug, reset router, etc. Still nothing. I tried to even change location in house to see if it would pull the wireless network. Any suggestions? Like do they just quit working and I need a new one? HELP! I use this a lot!

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1 person had the same question
1 REPLY 1

‎01-19-2021 09:44 AM

HP Recommended

replaced old router with new one (eero)...........Looking at the printer's network documents, I noticed the SSID name was still the old one and as a result it won't see the printer. how can I change to the correct network name. On the printer control panel, it asks for a password to get into the settings. HOW do it get the password!!!!

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