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‎05-03-2022 04:07 AM - last edited on ‎05-03-2022 07:20 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi there,

 

Since a couple of weeks my printer stopped to connect to my Wifi, I could only use wireless printing by connecting directly to the printer's wifi. Which for a while was ok but now its just annoying to change wifi every time I want to print. 

I already tried everything that google recommended, unplugged and restarted the printer, my mac and the wifi. Tried to reset the network settings on the printer. Tried to connect via wps. Tried to reset the printer completely. But if I am trying to connect the printer to my Wifi it seems to find every Wifi around, mine is the only one not showing up. And if I put the wifi name + password in manually its also not able to connect. 

 

Any other solution I could try? Thanks!!

2 REPLIES 2

‎05-06-2022 11:11 AM

HP Recommended

@CSstudio

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Please check the encryption type of your network and whether it's 2.4 or 5 GHz.

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎05-12-2022 05:04 AM

HP Recommended

Hi there,

 

it's 5 GHz!

 

 

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