officejet Pro 8715 wifi functions locked by earlyer installer?

[QueGP]

Hy all, i'm  new to this board  because  of  1 question 🙂
Have printer where Wifi is  blocked by installation  user so i  cant  setup wifi.
Tried via secret menu (4 times  klik nothing  haha)  to  reset  ant  it reset a lot except wifi so it remain  blocked.
Saw a other topic but the answer there is given  by  a  member was send  to  the questioner  by pm so  nobody  nows what  te  solution is except them.
The start of  this problem  is : went  to other  isp and  wanted  to  setup wifi but  its  blocked by  user who setup printer  in  beginning ( so it says in display ) and there are   a slot sign on  the display so  reset  by  that  way is not  reachable.
Seems to  be a great secret becaus i  really cant  find nothing nowhere.

Can  some help me to  resolve  that  block  to  factory thing?
Kind  Regards

[Irwin6 · Accepted solution]

Hi @QueGP,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider would have changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[QueGP]

Hey Irwin6 tnx  for answer.
Basicly i  did those steps you gave and  have to mention  the printer works  well via  network Lan cable
but  what i  need  is  how to get  into  the  wifi  settings sice this is  what  i  get  when push  wifi button see picture,  also  there is a "reset 802.1x Security option"  and after done that  it changes  nothing as far  i  notice, also  have a lot apps i  think updated according to  the menu but still  no solution  to  this wifi  disabled thing.  

:

[Irwin6]

Hi @QueGP,

I am sorry to hear that the above steps did not help much in enabling the wifi settings but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset that will take the printer back to factory defaults if you wish to do that.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[QueGP]

Well  thank  you  so mutch this was the  solution,  finaly  after been  striguling few weeks  with  this .
To  be  honest, i've been  there in  that menu  before but  dint see  it,  been  also in  de IT menu   but dindt  know what  to  do  there since  i  had read it  could  damage the printer  if  klik wrong  commando.
Thunb for you
Kind  Regards

[Irwin6]

Hi @QueGP,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support