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- Re: officejet Pro 8715 wifi functions locked by earlyer inst...
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03-26-2024 10:39 AM - edited 03-26-2024 10:56 AM
Hy all, i'm new to this board because of 1 question 🙂
Have printer where Wifi is blocked by installation user so i cant setup wifi.
Tried via secret menu (4 times klik nothing haha) to reset ant it reset a lot except wifi so it remain blocked.
Saw a other topic but the answer there is given by a member was send to the questioner by pm so nobody nows what te solution is except them.
The start of this problem is : went to other isp and wanted to setup wifi but its blocked by user who setup printer in beginning ( so it says in display ) and there are a slot sign on the display so reset by that way is not reachable.
Seems to be a great secret becaus i really cant find nothing nowhere.
Can some help me to resolve that block to factory thing?
Kind Regards
Solved! Go to Solution.
Accepted Solutions
03-28-2024 02:23 PM
Hi @QueGP,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with connecting your Printer to the network.
Please follow the steps below to connect your printer to the network again as the service provider would have changed.
1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.
2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.
3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
03-28-2024 02:23 PM
Hi @QueGP,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with connecting your Printer to the network.
Please follow the steps below to connect your printer to the network again as the service provider would have changed.
1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.
2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.
3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
03-29-2024 10:22 AM
Hey Irwin6 tnx for answer.
Basicly i did those steps you gave and have to mention the printer works well via network Lan cable
but what i need is how to get into the wifi settings sice this is what i get when push wifi button see picture, also there is a "reset 802.1x Security option" and after done that it changes nothing as far i notice, also have a lot apps i think updated according to the menu but still no solution to this wifi disabled thing.
:
04-01-2024 09:56 AM
Hi @QueGP,
I am sorry to hear that the above steps did not help much in enabling the wifi settings but i do appreciate your efforts in performing the troubleshooting steps.
I've sent you a private message with the instructions to perform a factory reset that will take the printer back to factory defaults if you wish to do that.
In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
04-02-2024 02:42 AM
Well thank you so mutch this was the solution, finaly after been striguling few weeks with this .
To be honest, i've been there in that menu before but dint see it, been also in de IT menu but dindt know what to do there since i had read it could damage the printer if klik wrong commando.
Thunb for you
Kind Regards
04-02-2024 08:37 AM
Hi @QueGP,
That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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