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Locked

‎04-14-2021 12:52 PM

HP Recommended
Product: officejet pro 9015e
Operating System: Microsoft Windows 10 (64-bit)

printer connected wirelessly to computer, prints on command from computer, hpsmart AND hp printer scan doctor both say printer is offline and neither will proceed to help me

Category:
1 person had the same question
1 REPLY 1

‎04-17-2021 06:21 AM

HP Recommended

@millerdfw1

 

Welcome to the HP Support Community.

 

Let's restore the network settings:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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