officetjet 8012e block

[228F8B]

Hello,
my printer (Officejet8012e) requires a wi-fi update (printer update check) before starting. Download 100% -> update -> restart and then again ... again and again. The power button does not work, the printer does not connect (HP Smart).

I created a mobile hotspot - result the same. No shutdown during installation.

Some ideas? Thanks.

[Kuroi_Kenshi]

Hi @228F8B,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP OfficeJet 8012e is stuck in an update loop. Try the following steps to break the cycle and restore functionality:

1 Perform a Power Reset 

1. Unplug the power cord from the printer while it is turned on.
2. Wait 2-3 minutes to clear residual power.
3. Press and hold the power button while plugging the printer back in.
4. If the printer turns on normally, check if the update completes.

 Perform a Factory Reset 

⚠️ Warning: This will erase all settings and require reconfiguration.

1. Turn on the printer.
2. On the touchscreen, go to:
   • Setup (⚙️ icon) → Printer Maintenance → Restore
3. Select Restore Factory Defaults.
4. Confirm and wait for the reset process to complete.

Try an Alternate Update Method 

If the Wi-Fi update keeps looping, update the printer manually via USB:

1. Download the latest firmware from HP's support site.
2. Connect your printer to a PC using a USB cable.
3. Run the firmware update tool and follow the instructions.

Disable Automatic Updates (If Possible)

After resetting, check if you can disable automatic updates in the settings:

1. Go to Setup (⚙️) → Printer Update.
2. Disable "Automatic Printer Updates".

 Let me know what happens! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,