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Common problems for Connectivity Issues
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‎10-30-2020 01:46 AM

HP Recommended
Product: HP Deskjet 2710
Operating System: Microsoft Windows 10 (64-bit)

Hey ! 

Since this morning my printer is shown offline on Hp Smart, but it's powered, and connected to a wireless network... I tried to restart my PC, reinstall hp smart, but my printer is still shown as offline... Do someone have the solution pls ? 

Category:
1 person had the same question
4 REPLIES 4

‎10-30-2020 05:10 AM

HP Recommended

Try to restart print spooler, google it on how to restart.




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‎10-30-2020 06:40 AM

HP Recommended

Thanks for the message, but i did restart print spooler and it did nothing :'(

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‎10-30-2020 10:24 AM

HP Recommended

I also can't reconfigure a printer, when i Try, hp smart asks if i want to configure a printer wireless, with a cable or via USB, i click wireless, it asks me if the printer has a tactile screen, i click no, and it says "go connect the cable", but i clicked before "connect WIRELESS"..

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‎10-31-2020 01:04 AM

HP Recommended

Just how to set it online

 

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