offline

[Bigmomo71]

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>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

HP 2700 SERIES DESKJET HOLD X AND WILESS FOR 3SECOND AND TRIED TO RECCONEECT TO MY COMPUTER AND WIFI STILL SAY OFFLINE WAS WORKING TIL LAST WEEK

[VikramTheGreat]

Hi @Bigmomo71,

Welcome to the HP Support Community.

Thank you for explaining the issue. Since your HP DeskJet 2755e was working previously and now shows Offline, let's restore the wireless connection and then re-add the printer.

1. Restart the printer and network
HP recommends the following for an offline printer:

1. Turn off the printer and disconnect it from power.
2. Restart the computer/device you are printing from.
3. Restart your internet router.
4. Reconnect and turn on the printer.
5. Make sure the printer and computer are connected to the same network.
6. Try printing again.
    

2. Restore Wi-Fi Setup Mode
You mentioned holding the Wireless and Cancel buttons for 3 seconds. For the HP DeskJet 2700 series, HP specifies 5 seconds:

1. Press the Cancel (X) button to prepare the printer.
2. Press and hold the Wireless and Cancel (X) buttons together for 5 seconds, until the Power button starts blinking.
3. Wait until the blue Wireless light blinks continuously.
4. The printer is now in Wi-Fi Setup Mode.
5. Within 2 hours, return to the HP app and add the printer to your wireless network.

HP's instructions are here: Restore Wi-Fi setup mode on your HP printer | HP® Support

3. Remove and re-add the printer
Once the printer is back on the network, remove the existing/offline printer entry and add the printer again through the HP app. HP's setup page for the DeskJet 2755e recommends the HP app for connecting the printer, installing the driver, and diagnosing setup issues.

You can also use Diagnose & Fix in the HP app for the offline condition and follow the on-screen instructions.

For additional HP printer Offline guidance, see: HP printer is offline or unavailable | HP® Support

HP Printer Setup Guide: HP DeskJet 2755e All-in-One Printer - Setup and User Guides | HP® Support

After completing these steps, please check whether the Wireless light becomes solid blue and whether the printer changes from Offline to Ready on the computer.

Take care and have an amazing day!