orange light won't stop blinking

[steve44442]

my hp laserjet m110we printer has an orange light blinking all the time and notes coming out of the printer say I am unable to print except for error reports until the issue is resolved. I have been on my dashboard and account but nothing showsup. It says download/run some diagnostics but the are for pc not Mac. I tried the virtual help and can't find how to contact HP. I've watched all the online videos but none help.

Ideas?

[A_Gayathri]

Hi @steve44442,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet M110we printer on MacOS 10.13 High Sierra, follow these steps:

Check Printer Connections and Status:

• Ensure the printer is properly connected to the power source and your Mac.
• Check for any physical obstructions or issues with the paper tray or cartridges.

Restart the Printer and Mac:

• Power off the printer, unplug it, wait for a minute, then plug it back in and power it on.
• Restart your Mac.

Update Printer Firmware: Update the firmware on an HP printer

• Sometimes, updating the printer’s firmware can resolve issues. Visit the HP Customer Support - Software and Driver Downloads website, search for your printer model, and download the latest firmware. Follow the instructions provided.

Reset the Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the printer list and choose Reset printing system.
• This will remove all printers, scanners, and faxes. Re-add your HP LaserJet M110we by clicking the + button.

Install the Latest Printer Driver:  Software and Drivers for HP LaserJet M110we Printer

• Download and install the latest drivers for your printer from the HP website. Ensure you select MacOS 10.13 High Sierra as your operating system.

HP Smart App for Mac:

• Download the HP Smart app from the Mac App Store. This app can help manage your printer and run diagnostics.
• Open the HP Smart app, add your printer, and check for any issues or updates.

Check for Errors:

• Look for any error codes or messages displayed on the printer’s screen or in the HP Smart app. These can give specific clues to the problem.

Refer to this document: HP LaserJet M110we Printer User manual

I hope this helps. 

Take care and have a good day.

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