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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-06-2026 06:01 AM

HP Recommended

Hello, I tried to pair my printer, but unfortunately it doesn't work. On the display it always showing trying to pair with the account, but it doesn't move foreward. I tried to stop the process (soft and hard reset, switching off device, etc.), but as soon as I restart the printer it shows the same message again (it's endless....)!

i don t know the IP address, neither the PIN WPS( because the panel is blocked)

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2 REPLIES 2

‎05-07-2026 08:35 AM

HP Recommended

Hello @NARCISA22, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎05-11-2026 02:08 PM

HP Recommended

Hi there! @NARCISA22

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the issue is resolved.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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