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added printer with Bluetooth/now asking for fax number?

1 REPLY 1
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Hi @fasteddie452,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like the printer setup process is confusing because HP printers often include fax functionality in their software, even if you only want to print or scan. When you add the printer via Bluetooth or HP Smart, the system may prompt for a fax number because the driver package includes the fax feature.

Here’s what you can do:


Why It’s Asking for a Fax Number

  • HP OfficeJet and some ENVY models have built-in fax capability.
  • The HP software tries to configure fax settings during installation.
  • If you don’t plan to use a fax, you can skip this step.

 

How to Skip Fax Setup

  • In the HP app or printer setup wizard: 
    • Look for “Skip”, “Not Now”, or “Disable Fax” options.
  • If you don’t see those: 
    • Complete the setup without entering a fax number (leave blank or enter “0000000000”).
    • Later, disable fax in Printer Preferences → Fax Settings.

 

Bluetooth Printing Note

  • Bluetooth is not the primary method for HP printers; it’s usually for setup only.
  • For reliable printing and scanning, connect via Wi-Fi or USB.
  • Bluetooth printing is limited and may not support all features.

 

👉 Official HP guide: Fix Fax Issues | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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