printer connected to wifi but will not print

[Frank2611]

PC & printer are both connected to wifi but are not commenting to each other

[Nal_NR]

Hi @Frank2611,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 8135e All-In-One Printer and your Windows 11 PC are both connected to Wi-Fi but not communicating with each other, follow these troubleshooting steps:

1. Check Wi-Fi Connection

• Ensure both the PC and the printer are connected to the same Wi-Fi network.
• Verify the network name (SSID) on both devices.

2. Restart Devices

• Restart Printer: Turn off the printer, unplug the power cord, wait for 60 seconds, plug it back in, and turn it on.
• Restart PC: Restart your computer.

3. Update Printer Firmware and Drivers

• Update Printer Firmware:
  • Open the HP Smart app.
  • Select your printer.
  • Go to Printer Settings and check for firmware updates.
• Update Printer Drivers:
  • Download the latest drivers from the HP Support website.
  • Install the drivers on your PC.

4. Check Printer IP Address

• Find the Printer's IP Address:
  • On the printer's control panel, go to the Network settings or print a network configuration page.
  • Note the IP address.

5. Add Printer via IP Address

• Open Settings:
  • Go to Settings > Devices > Printers & scanners.
• Add Printer:
  • Click Add a printer or scanner.
  • If the printer is not detected, click The printer that I want isn't listed.
  • Select Add a printer using a TCP/IP address or hostname and click Next.
  • Enter the printer's IP address and follow the prompts to add the printer.

6. Check Firewall and Antivirus Settings

• Temporarily Disable Firewall:
  • Go to Settings > Update & Security > Windows Security > Firewall & Network Protection.
  • Temporarily disable the firewall and try to connect to the printer.
• Check Antivirus Settings:
  • Ensure your antivirus software is not blocking the printer connection.

Kindly check the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Frank2611,

Below are the next set of steps. Kindly check

7. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor:
  • Download and run the HP Print and Scan Doctor.
  • Follow the on-screen instructions to diagnose and fix connection issues.

8. Reset Network Settings on the Printer

• Reset Network Settings:
  • On the printer control panel, go to Network settings.
  • Look for a Restore Network Settings or Reset Network option and perform the reset.
  • Reconnect the printer to the Wi-Fi network.

9. Use HP Smart App

• Set Up Printer Using HP Smart:
  • Open the HP Smart app on your PC.
  • Click on Add Printer and follow the on-screen instructions to set up the printer.

10. Check for Windows Updates

• Update Windows 11:
  • Go to Settings > Update & Security > Windows Update and check for updates.
  • Install any available updates and restart your PC.

11. Check Router Settings

• Router Configuration:
  • Ensure your router is not blocking the printer's IP address.
  • Check if there are any access control settings that might be preventing communication between devices.

12. Use a Static IP Address

• Assign a Static IP to the Printer:
  • On the printer control panel, go to the Network settings.
  • Set a static IP address outside the DHCP range of your router.
  • Re-add the printer to your PC using this static IP address.

13. Reset Printing System (Windows)

• Reset Printing System:
  • Open Control Panel > Devices and Printers.
  • Remove all printers.
  • Re-add your HP OfficeJet Pro 8135e using the steps above.

By following these steps, you should be able to resolve the connectivity issue between your HP OfficeJet Pro 8135e All-In-One Printer and your Windows 11 PC. If the problem persists, contacting HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.