printer connection issue

[np17f73d4]

can't connect printer with any device

[VikramTheGreat]

Hi @np17f73d4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when your HP printer won’t connect to any device; it can feel like everything comes to a halt. Let’s troubleshoot this step by step using recommendations.

Recommended Steps

1. Check Printer Network Status

• On the printer’s control panel, go to Network Settings or Wireless Settings.
• Print a Network Configuration Page to confirm the printer’s IP address and connection status.
   

2. Restart Everything

• Power cycle the printer, router, and your device.
• Wait at least 60 seconds before turning them back on.
   

3. Reconnect the Printer to Wi-Fi

• On the printer, select Wireless Setup Wizard (under Network settings).
• Enter your Wi-Fi credentials again.
• Ensure the printer is on the same network as your device.
   

4. Update Printer Firmware

• Go to HP’s official site:
  👉 Official HP® Support
• Enter your printer model and download the latest firmware.
   

5. Use HP App

• Install or update the HP app on your device:
  👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Add your printer again using the app.
   

6. Advanced Check

• If the printer shows offline or cannot be found: 
  • Disable VPN or firewall temporarily.
  • Assign a static IP to the printer via its Embedded Web Server (EWS).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat