printer connection with usb

[Gunther15]

my printer work when i do a test print from computer it says its on line. but when i go to print its does't , it comes up saying not connected

[Dragon-Fur]

@Gunther15 

Welcome to the HP Community --

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@Gunther15 wrote:

my printer work when i do a test print from computer it says its on line. but when i go to print its doesn't , it comes up saying not connected

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Product Name

HP DeskJet 2852e All-in-One Printer

Connectivity (facet)	Apple AirPrint™; Google Cloud Print™; USB; Wireless (Wi-Fi®); Wireless direct printing
Connectivity, Std	1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11b/g/n  (2.4GHz only)

The full driver printer software tolerates a USB-only connection.

and

Neither the HP Smart application nor its replacement HP App, are well suited to a no-network environment.

If you are using HP Smart / HP app, consider (at least) using a Wi-Fi Direct connection.

-- Review --

  User Guide - HP DeskJet 2800e DeskJet 4200e All in One Series

Read  Chapter 2 - Connect your printer - Starting on Page 9

and

Section Find the default printer password or PIN - Page 7

-- NOTES --

The user manual was written a while ago.

• Replace any mention of "HP Smart" with "HP App"
• Ignore all references to the defunct Print and Scan Doctor software

Wi-Fi Direct

• Wi-Fi Direct is a limited wireless connection method that uses the wireless radio on your printer to connect to your wireless capable device (for example, your Windows 11 computer).
• Wi-Fi Direct does not support connecting the printer to the Internet.  This means Wi-Fi Direct cannot be used with Instant Ink, HP+ service (separate animal from Instant Ink), or actions that require access to Cloud services. 
• Wi-Fi Direct is "enough" to support using HP Smart (legacy app) or the HP App in supported devices / OS versions.  Some features will be missing.
• Your printer's user guide explains how to access and use Wi-Fi Direct as does the HP Document on the subject:   HP printer setup (Wi-Fi Direct)

===================================

Message Content References

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 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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Support Page - HP DeskJet 2852e All-in-One Printer  

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