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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-12-2024 06:22 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

printer off line. don't print

1 REPLY 1

‎11-13-2024 12:27 PM

HP Recommended

Hi @Jess344,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 9015e All-in-One printer is showing as offline and not printing, you can try the following steps to resolve the issue.

 

Check Printer Connection

  • Wi-Fi Connection: Ensure that the printer is connected to the correct Wi-Fi network. You can print a network configuration report from the printer’s control panel to check the connection status.
  • USB Connection: If using a USB connection, make sure the cable is securely plugged in.

Restart Printer and Computer

  • Turn off your printer and wait for a minute before turning it back on.
  • Restart your computer to reset the connection.

Set Printer as Default

  • On your computer, go to Control Panel > Devices and Printers.
  • Right-click the HP OfficeJet Pro 9015e and select Set as Default Printer.

Check Printer Status

  • On Windows: Open the Printers & Scanners settings, select your printer, and click Open Queue. If there are any stuck print jobs, clear them.
  • On Mac: Go to System Preferences > Printers & Scanners, select your printer, and click Open Print Queue. Delete any stuck jobs.

Update Printer Drivers

  • Visit HP’s official website and download the latest drivers for your printer model. Install them and restart your computer.

Reset the Printer

  • Perform a factory reset on the printer. This can often fix connectivity issues:
    • On the printer's control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.

Reinstall Printer

  • Uninstall the printer from your computer and reinstall it using the HP Smart app or by adding it again in Devices and Printers (Windows) or Printers & Scanners (Mac).

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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